Last Friday, I came in and purchased an FX35 from Larry Olson at your dealership and am absolutely loving my new car. I have been receiving periodic monthly emails from Billy over the last couple of months and this last one did the trick. I responded to his email about the weekend specials and he immediately had Larry Olson give me a call. I’m not talking within 24 hours, I’m talking within 5-10 minutes. So many times with email, it takes hours and sometimes days to get a response, not in Southwest Infiniti’s case. The high-level of customer service started immediately with Larry, and he scheduled a time for me to stop by and check things out. I received what I’m considering the “Best” service I have received in a very very long time. I’m in the customer service/real estate business and our main mission is to provide a high-end level of customer service to compliment our high-end very expensive apartments, so I’m very hard to please most of the time. But I just have to say that Larry Olson is by far one of the best sales guy I have come into contact with over the last many many years.
A few months ago, when I begin considering a new car, I initially stopped by West Houston Infiniti and didn’t receive the level of service that I was looking for. West Infiniti is closer to my house, but with my first encounter I knew I would never feel comfortable going back to do business there. So when I received another monthly email from Billy, I decided to give your dealership a try. I have been nothing but impressed with my sales experience at your dealership and am proud to refer other folks to Southwest Infiniti, as you guys are doing “IT” right. I can tell that not only Larry but everyone I met while at your dealership is willing and excited to provide the A+ level of service. Hats off to you.
Take care
Micah
Samuel Pyle, Houston, TX"You and your dealership are the finest group of people I have every experienced in the are retail industry"
Joyce Wiggins, Sugar Land, TX
"We want to compliment you and your staff on the professionalism of your operation"
Lana Hadlock, Houston, TX
"I just wanted to let you know again, how much we appreciated your coming to our rescue yesterday with everything going on in the city, we could have been on the side of the road for hours"
Kelly Carmody, Houston, TX
"Now I know why people with Infinitis seem so sold on them. The people I dealt with at Southwest Infiniti to complete the transaction were all top drawer"
Dr. Tom Arnold, Sugar Land, TX
"Just wanted to let you know that your sales staff continues to exceed expectations. We all know that repeat business is the very best kind there is.
Rosie Goldberger, Houston, TX
"I want to thank you for the best car buying experience of our lives.
Steven & Pamela Johnson, Dickinson, TX
"For a pre-owned purchase, Southwest exceeded our expectations, and for a non-Infiniti vehicle, at that"
Edward Weisblatt, Houston, TX
"The next time I’m in the market for a vehicle, my first stop will be at Southwest Infiniti"
Sarah Elliott, New York, NY
"My father and I were extremely pleased with the service we received. I will continue to recommend Infiniti to my family and friends and look forward to my next Infiniti purchase when I leave Manhattan in a few years"
Jackie and James Flora, Round Rock, TX
"All in all, purchasing this vehicle from Southwest Infiniti has been the most positive experience we have had in purchasing a car"
Jeremy Cole, Houston, TX
"I can honestly say that is was the most pleasurable business dealing that I have experienced"
Carl Smith, Houston, TX
"Thank you for all your help with my new M35, especially today with the phone system. You Rock! And your service is great"
Dan Downey, Austin, TX
"Your staff was both helpful and patient with me as I contemplated the model that best suited my needs. Any time you can take delivery of a vehicle in the morning, attend the new car auto show that evening, and experience no buyer’s remorse, you know you made the right choice"
Katie Best, The Woodlands, TX
"There is a lot to say for sales people who can not only satisfy a buyer like me, but make me want to write a two page letter of how great I thought they were and how I can’t imagine having a better experience"
Candance Bowering, Houston, TX
"I know that as consumers, we are often more likely to write a letter of complaint rather than one of thanks. I am a Southwest Infiniti customer and I want to thank you for the excellent service that I receive during each visit to your dealership"
Jennifer Lee, Houston, TX
"Thank you so much for being great at what you do. Infiniti should be proud to have you on their team"
Mike Newberry, Sugar Land, TX
"I appreciate the attention to detail, prompt and reliable service and would not hesitate to purchase another vehicle from Southwest Infiniti"
Kyle Duffy, Sugar Land, TX
"I was most impressed with Southwest Infiniti and appreciate the attentive customer service provided"
